Policy
Order and Payment:
All orders must be placed with full payment in advance. We accept various payment methods including credit/debit cards and e-transfers.
Delivery:
We offer local delivery within the Greater Toronto Area (GTA). Delivery fees vary based on location. We aim for next-day delivery for all orders placed before 12 PM, subject to availability.
Custom Orders:
Custom floral arrangements are available upon request. Please allow at least 48 hours for custom orders to be fulfilled. We work closely with customers to ensure the design meets their vision.
Cancellations and Refunds:
Cancellations must be made at least 24 hours before the scheduled delivery or pickup time. A full refund will be issued for cancellations made within this timeframe. Refunds will not be issued for orders canceled after this period.
Substitutions:
In the event that a specific flower or item is unavailable, we reserve the right to substitute with a similar flower or product of equal or greater value to maintain the overall aesthetic of the arrangement.
Quality and Freshness Guarantee:
We take great pride in the quality and freshness of our flowers. If any product is found to be damaged or unsatisfactory upon delivery, please contact us within 24 hours for a replacement.
Event and Wedding Orders:
For large orders, including weddings and corporate events, a deposit is required at the time of booking. Full payment is due prior to the event date. We recommend consultations at least 2-3 weeks in advance to ensure availability.
Privacy:
We respect your privacy. Your personal information will only be used for the processing of orders and delivery. We do not share customer data with third parties.
Customer Satisfaction:
Our goal is to ensure that every customer is completely satisfied with their experience. If you have any concerns or questions, please don’t hesitate to reach out to us.